ITIL V3 Foundation Bridge with Certification Exam (1 Day) The ITIL V3 Bridging course is provided to give candidates a fast track route to an ITILŪ version 3 Foundation level of knowledge. This course is only intended for existing holders of ITILŪ Foundation certificates from earlier ITIL versions.
The ITILŪ Foundation Bridging course highlights the new topics in ITIL V# and the main differences from earlier ITILŪ versions.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification.
· Service Management as a practice (Awareness)
· Service Lifecycle (Awareness)
· Key Principles and Models (Awareness)
· Generic Concepts (Awareness)
· Selected Processes (Awareness)
· Selected Roles (Awareness)
· Selected Functions (Awareness)
· Technology and Architecture (Awareness)
· ITIL Qualification scheme (Awareness)
ITIL is a public domain approach for managing IT services. It was developed by the CCTA, transitioned to the Office of Government Commerce (OGC) in the United Kingdom and now maintained by the itSMF, the independent and internationally recognized forum for IT Service Management professionals. IT service management groups around the world are using ITIL Processes to improve efficiency and communication in IT services.
What Makes This Course Unique
Our unique use of IT service management tools to demonstrate how processes work accelerates the knowledge transfer to the participant. We have created a learning experience that is both exhilarating and enjoyable and based on disciplines learned in executive development programs, underpinned by the total quality management, and an in-depth knowledge of IT provisioning.
Who Should Attend
Anyone working in IT services requiring more knowledge about the ITSM best practices.
Benefits of Attending
After attending this course, attendees will understand how IT Service Management processes can improve IT operations. In particular, participants will:
· Understand Service Lifecycle
· Comprehend the main activities of the main processes
· Be aware of key ITIL definitions
· Be prepared to take the Foundation Bridge Certificate Examination
If successful in the examination, attain the Foundation Certificate in IT Service Management
Course Outline
· ITIL Fundamentals
· Understand the background for ITIL V3 and why ITIL needed to change
· Service Management as a Practice Concepts of Service Management
· The Five Core Books
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement
· Key terms and definitions
ITIL V3 Key Principles and Models
o Service Strategy
o The three types of service providers
o Perspective, position, plan or pattern
o Service Design
o Service Portfolio Design
o Technology Design
o Process Design
o Insourcing, outsourcing, partnership
o Service Transition
o The Service V model
o Business Value, asset and configuration management
o Service Operation
o Quality vs. Cost of Service
o Reactive vs. proactive
o Continual Service Improvement
o Plan, Do, Act, Check
ITIL V3 Processes
o Service Strategy
o Service Portfolio Management
o Demand Management
o Financial Management
o Service design
o Service Level Management
o Service Catalogue Management
o Availability Management
o Information Security Management
o Supplier Management
o Capacity Management
o IT Service Continuity Management
o Service Transition
o Change Management
o Service Asset and Configuration Management
o Release and Deployment Management
o Service Operations
o Incident Management
o Event Management
o Request Fulfillment
o Problem Management
o Access Management
o Continual service Improvement
o The 7 Step Improvement Process
o Functions
o Service desk
o Technical Management
o Application Management
o Operations Management Function (IT Operations Control and Facilities Management)
o Roles and Responsibilities?
o Technology and Architecture
o ITILŪ Qualification scheme
o Mock Exam
Review, Practice Questions and Examination
· High Level review of ITSM?s key concepts
· Recommendations for exam technique
· Series of practice examination questions
· Exam: 20 multiple choice questions
Certification Criteria
The Foundation Bridge Certificate in IT Service Management is awarded to participants who receive a passing grade of 65% on the exam. Maximum of 30 minutes. Candidates sitting the exam in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary.
Prerequisites
There are no prerequisites. Work experience in IT services is recommended.
Duration
One day class, Includes lecture, exam preparation and exam
Contact Information
(734) 424-2048 or 256-529-1076
or email:bill.bathgate@val-it.com
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