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IT Infrastructure Library (ITIL) is the only consistent and comprehensive

documentation of best practice for IT Service Management. Used by many hundreds

of organisations around the world, a whole ITIL philosophy has grown up around the

guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT

services, and on the accommodation and environmental facilities needed to support

IT. ITIL has been developed in recognition of organisations' growing dependency on

IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organisations are

becoming increasingly dependent on IT in order to satisfy their corporate aims and

meet their business needs, this leads to an increased requirement for high quality IT

services.

Each module is intended to facilitate the quality management of IT services and

infrastructure in the organisation (by IT infrastructure, we mean organisations'

computer and networks - hardware, software and computer-related

telecommunications, upon which the systems and IT services are built and run). The

codes of practice are intended to assist organisations to provide quality IT service in

the face of challenges such as budgetary constraints, skill shortages, system

complexity, rapid change, current and future user requirements and increased user

expectations.

ITIL provides the foundation for quality IT Service Management. The widespread

adoption of the ITIL guidance has encouraged organisations worldwide, both

commercial and non-proprietary, to develop supporting products as part of a shared

'ITIL Philosophy'.

Every day, business increasingly relies on technology. While becoming more

dependent upon technology, the continuous advancement of technology is becoming

increasingly difficult to manage. Delivering efficient and effective management of

technology creates a stable foundation to run your core businesses. Ultimately,

optimized technology management can create a powerful competitive advantage,

allowing a business to achieve customer service excellence. Adhering to industry best

practices allows businesses to benefit from the experience of others, without the

trials and tribulations. ITIL provides a proven best practice methodology to optimize

management of technology and the processes surrounding them.

Other Reading material may be found on the following Web-Sites –

Glossary of terms